Thanks for shopping with Viking Covers
If you are not entirely satisfied with your purchase, we’re here to help. This information is provided in accordance with the Consumer Contract Regulations.
Right to Cancel and Returns
In the unlikely event that you wish to cancel your order or return your items for a refund, you should firstly ensure that the goods are unused and in the same condition in which they were received. Please note that special order items are not acceptable for return.
You will need to contact us by phone, email or letter so we may raise a returns authorisation. The returns address is given below. You should email us at [email protected] or call us on 01903 205 532 briefly stating the reason you wish to return your item. We will then notify you of a unique returns ID which must be included clearly on the parcel. This will ensure that your property is quickly and easily identified, and your refund can be processed promptly.
Unauthorised returns will always be subject to a handling and restocking charge.
Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund after the inspection. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us on 01903 205 532 or email [email protected]
Items Not Eligible for Refund
Items that are BESPOKE or MADE TO YOUR ORDER including THOR Covers , FREYA Covers, made to order BIFROST & LOKI Covers, CAR CARPET SETS & CAR MATS
PLEASE COMPLETE THE FOLLOWING AND RETURN TO THE ADDRESS BELOW WITH THE GOODS AND ORIGINAL PROOF OF PURCHASE ENCLOSED
Return Address for Goods:
Viking Extrusions Ltd
Ivy Arch Road
Worthing
West Sussex
United Kingdom
BN14 8BX
